All leather handbags purchased from MT store come with a limited warranty against manufacturing defects in materials and workmanship for a period of 2 years from the date of purchase. This warranty is valid only for the original purchaser and is non-transferable
2. Covered Issues:
- Defective zips or hardware
- Stitching issues
- Leather defects (such as cracks or tears not caused by misuse
3. Exclusions:
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, neglect, or accidents
- Alterations or repairs made by unauthorised personnel
- Changes in appearance due to exposure to sunlight, moisture, or chemicals
4. Claim Process:
To file a warranty claim, please contact our customer service team at info@mtnzdesign.co.nz with the following information:
- Proof of purchase (order number or receipt)
- Description of the defect
- Photographic evidence of the defect
5. Resolution:
Upon receipt of the claim, our team will evaluate the issue and may offer the following resolutions:
- Repair of the defective item
- Replacement with the same or similar item
- Store credit or refund at our discretion
6. Shipping Costs:
Customers are responsible for shipping costs associated with sending the item to us for warranty evaluation. If the item is deemed to be covered under warranty, we will cover the return shipping costs
7. Limitations:
This warranty is the exclusive remedy and [Your Store Name] is not liable for any incidental or consequential damages. The warranty does not extend beyond the original period specified above
8. Contact Information:
For any questions or concerns regarding our warranty policy, please contact us atinfo@mtnzdesign.co.nz .