Get In Touch
Questions on sizes or colours?
We're here to help:
Live chat – click the icon at the bottom right
(10am – 6pm Mon-Fri, 11am – 4pm Sat-Sun)
Email us at info@mtnzdesign.co.nz
Live chat – click the icon at the bottom right
(10am – 6pm Mon-Fri, 11am – 4pm Sat-Sun)
Email us at info@mtnzdesign.co.nz
Return
What is your online returns policy?
We want you to love your MT Bag(s). If it's not quite right, full-priced items in original condition purchased on mtmarfiya.com may be returned for a refund with MT within 30 days of receipt for New Zealand purchases, and 40 days of receipt for international purchases.
Care products, custom embossed items, and discounted items are final sale and cannot be returned, exchanged, or refunded.
Purchases that are accepted for a refund must be refunded to the original payment method, so if you were gifted a piece that isn’t quite right, we would be happy to chat through options with you via email.
Returned items must not have been worn, altered, or washed and must have all original tags and packaging intact. Your return must be accompanied by proof of purchase.
MT reserves the right to decline any returns.
Care products, custom embossed items, and discounted items are final sale and cannot be returned, exchanged, or refunded.
Purchases that are accepted for a refund must be refunded to the original payment method, so if you were gifted a piece that isn’t quite right, we would be happy to chat through options with you via email.
Returned items must not have been worn, altered, or washed and must have all original tags and packaging intact. Your return must be accompanied by proof of purchase.
MT reserves the right to decline any returns.
How do I return my bag?
We offer free returns for online purchases within New Zealand. Please contact us via info@mtnzdesign.co.nz, and we can arrange for your return to be posted back to us.
If you are outside of New Zealand, you may return your purchase to us; however, the return postage is the responsibility of the customer. We highly recommend using a traceable shipping method as MT does not accept responsibility for any lost returns, and for international purchases, MT will not refund any costs associated with Customs or Duties.
If you are outside of New Zealand, you may return your purchase to us; however, the return postage is the responsibility of the customer. We highly recommend using a traceable shipping method as MT does not accept responsibility for any lost returns, and for international purchases, MT will not refund any costs associated with Customs or Duties.
Shipping
Which countries are included in your shipping destinations?
MT ships to most locations, including worldwide via DHL. Please allow 2-3 working days for your order to be dispatched.
If you are unable to select your country, please get in touch with us via info@mtnzdesign.co.nz. Please note we are unable to ship to P.O. Boxes.
Once your order has been processed, it will be handed over to our trusted delivery service, and you will receive an email with tracking details.
How much does shipping cost?
- $29 AUD shipping for orders under $200 AUD
- $29 USD shipping for orders under $200 USD
- Shipping to New Zealand:
- Shipping to Australia:
- $29 AUD shipping for orders under $200 AUD
- Shipping to the Rest of World:
- $29 USD shipping for orders under $200 USD
How long will my order take to arrive?
- Within New Zealand, 1 – 3 working days via tracked Courier Post
- Australia, 1 – 4 working days via tracked DHL
- Rest of World, 2 – 10 working days via tracked DHL
- New Zealand and Australia
- Rest of World
If you are unable to pay your taxes and duties within the required timeframe, the item(s) will be returned to MT. Returns will be processed between 5-7 days after arriving back at our warehouse. Refunds will be processed via your original payment method less return shipping costs. Please note, original order shipping costs are non-refundable.
Payment
Enjoy secure online shopping with Credit Card, and we accept a variety of secure online payment methods:
- Visa, Mastercard, and American Express
- Apple Pay and Shop Pay
- MT E-gift vouchers
- Visa, Mastercard, and American Express
- Apple Pay and Shop Pay
- MT E-gift vouchers
Materials and Leather Care
What materials are used in MT Bags?
Our bags are made from genuine leather, known for its durability and timeless appeal
Our bags are made from genuine leather, known for its durability and timeless appeal
How should I clean my leather bag?
Gently wipe the leather with a soft, damp cloth. For stubborn stains, use a leather cleaner recommended for genuine leather products. Avoid excessive water
Gently wipe the leather with a soft, damp cloth. For stubborn stains, use a leather cleaner recommended for genuine leather products. Avoid excessive water
How can I maintain the leather's suppleness?
Apply a leather conditioner every few months. Make sure the conditioner is suitable for genuine leather and follow the instructions provided
Apply a leather conditioner every few months. Make sure the conditioner is suitable for genuine leather and follow the instructions provided
How should I store my leather bag?
Store your bag in a cool, dry place, ideally inside a dust bag, away from direct sunlight and heat sources to prevent fading and cracking
Store your bag in a cool, dry place, ideally inside a dust bag, away from direct sunlight and heat sources to prevent fading and cracking
Are there any substances I should avoid?
Yes, avoid contact with alcohol-based products, oils, and perfumes, as they can stain or damage the leather
Yes, avoid contact with alcohol-based products, oils, and perfumes, as they can stain or damage the leather
What should I do if my bag gets wet?
Blot it dry with a clean cloth and allow it to air dry naturally. Avoid using heat sources to speed up the drying process
For further enquiries about leather care, please contact us via email at info@mtnzdesign.co.nz or through our live chat service.